Privacy Policy

1. Introduction

Welcome to Elevate Agency AI LLC ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our AI-powered agency infrastructure platform.

We take your privacy seriously and are dedicated to maintaining the highest standards of data protection. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. By accessing or using our services, you agree to this privacy policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include:

• Full name and contact details (email address, phone number)
• Business information and brand preferences
• Communication preferences and marketing consent
• Payment and billing information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit, use, or navigate our website, we may automatically collect certain information. This information does not reveal your specific identity but may include:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, click patterns)
• Location data (country, city based on IP address)
• Referring URLs and exit pages
• Date and time stamps of your visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

3. How We Use Your Information

We use the information we collect or receive for various legitimate business purposes, including:

• To provide our services: Building, managing, and operating your AI agency infrastructure
• To communicate with you: Responding to inquiries, providing updates, and sending relevant information about our services
• To improve our services: Analyzing usage patterns to enhance user experience and develop new features
• To process transactions: Managing payments, refunds, and billing related activities securely
• To send marketing communications: Only with your explicit consent, and you can opt-out at any time
• To comply with legal obligations: Meeting regulatory requirements and responding to lawful requests
• To protect our rights: Preventing fraud, enforcing our terms, and protecting our legal interests

6. SMS/Text Messaging Privacy

When you opt in to receive SMS/text messages from Elevate Agency AI LLC, we collect your mobile phone number and your consent to receive text messages. We want to be absolutely clear about how this information is handled:

• No Sale of Phone Numbers: Your phone number will NEVER be sold to any third party
• No Sharing of Consent: Your consent to receive SMS messages will NEVER be shared, sold, rented, or transferred
• No Transfer to Affiliates: We do not share your SMS consent or phone number with affiliates for their independent use
• Service Providers Only: Your phone number may only be shared with our SMS service provider solely for the purpose of delivering messages

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us. Message and data rates may apply. Message frequency varies based on your account activity.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to:

• Fulfill the purposes for which it was collected (typically for the duration of our business relationship plus 7 years for tax and legal compliance)
• Comply with our legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain appropriate business and financial records

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Your rights include:

• Right to Access: You can request copies of your personal information we hold
• Right to Rectification: You can request that we correct any inaccurate or incomplete information
• Right to Erasure: You can request that we delete your personal information in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your information
• Right to Data Portability: You can request to receive your data in a structured, commonly used format
• Right to Object: You can object to our processing of your personal information for direct marketing
• Right to Withdraw Consent: If we are processing your information based on your consent, you can withdraw that consent at any time

9. California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is being collected about you
• Right to know whether your personal information is sold or disclosed and to whom
• Right to say no to the sale of personal information (Note: We do NOT sell your personal information)
• Right to access your personal information
• Right to delete your personal information
• Right to correct inaccurate personal information
• Right to equal service and price, even if you exercise your privacy rights

10. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information as quickly as possible.

11. Third-Party Links and Platforms

Our website and services may contain links to third-party websites, platforms, and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this privacy policy periodically to stay informed of how we are protecting your information.